Restaurant Policies
At Piolin II @Franklin, we are committed to providing our customers with quality Peruvian food and excellent service. We want every customer to have a positive experience when ordering from or dining with us.
If you experience any issue with an order, payment, pickup, delivery, or food item, please contact us directly. Our team will be happy to review your concern and work toward an appropriate resolution.
Refund & Satisfaction Policy
Because we serve freshly prepared food, beverages, and other perishable products, all sales are generally final once an order has been prepared or fulfilled.
However, customer satisfaction is important to us. If your order is incorrect, missing an item, damaged, or there is another problem with the quality or fulfillment of your purchase, please contact us as soon as possible.
Depending on the circumstances, we may offer an appropriate resolution, including replacing or correcting the affected item, providing store credit, or issuing a partial or full refund.
Refund requests are reviewed individually and are not guaranteed.
When contacting us regarding an order, please provide your name, order number or receipt, date of purchase, and a brief description of the issue. Photos may be requested when appropriate.
Approved refunds will be issued to the original payment method whenever possible. Processing times may vary depending on your bank or payment provider.
Order Cancellations & Modifications
If you need to cancel or modify an order, please contact us as soon as possible.
We will make every reasonable effort to accommodate your request. However, once an order has entered preparation or has been completed, we may not be able to cancel or modify it or provide a full refund due to the perishable and freshly prepared nature of our food.
Pickup Orders
Customers are responsible for providing accurate information when placing an order.
Please review your order when you receive it. If anything is missing or incorrect, contact us promptly so our team can assist you.
Orders that have already been prepared but are not picked up may not qualify for a refund.
Delivery Orders
For delivery orders placed directly with Piolin II, customers are responsible for providing an accurate delivery address, telephone number, and order information.
If you experience an issue with your delivery, please contact us as soon as possible so we can review the situation.
Orders placed through third-party delivery services such as DoorDash or Uber Eats may also be subject to the refund, cancellation, and delivery policies of the platform through which the order was placed.
Incorrect, Missing, or Damaged Items
If your order contains an incorrect item, is missing an item, or arrives damaged or otherwise not as expected, please contact us directly as soon as possible.
We want the opportunity to review and resolve the issue promptly.
Whenever possible, please contact Piolin II before initiating a payment dispute or chargeback. Our team is available to investigate your concern and work with you toward an appropriate resolution.
Questions, Complaints & Payment Inquiries
If you do not recognize a transaction, believe you were charged incorrectly, have a question regarding a payment, or have any other concern about a purchase from Piolin II, please contact us directly.
We encourage customers to reach out to us first so that we have the opportunity to investigate and resolve the issue as quickly as possible.
Contact Us
Piolin II @Franklin
Phone: (860) 296-2062
Email: piolin@gmail.com
Our team is available to assist you during our regular business hours.
We will make every reasonable effort to respond to customer inquiries promptly.
Policy Updates
Piolin II reserves the right to update or modify these policies when necessary. Any changes will be posted on this page and will apply to purchases made after the updated policy becomes effective.